F&Q
1. What is Heistt.com?
Heistt.com is a modern essentials clothing brand focused on clean, everyday T-shirts. We combine comfort, fit, and style with premium quality at an affordable price.
2. Where do you ship?
We currently ship across India.
3. How long does delivery take?
Orders are typically delivered within 4–7 business days, depending on your location. You’ll receive tracking details once your order is shipped.
4. How can I track my order?
Once your order is shipped, you’ll receive an email and SMS with a tracking link. You can also use the Track Order option on our website.
5. Can I cancel or change my order?
You can cancel or make changes within 2 hours of placing the order. After that, the order will be processed and cannot be modified.
6. What is your return policy?
We offer 7-day returns and exchanges for unused, unwashed products in their original packaging. To request a return or exchange, email us at support@heistt.com with your order number.
7. What if I receive a wrong or damaged item?
Please email us within 48 hours of delivery with a photo of the product. We’ll resolve the issue with a replacement or refund.
8. Do you offer Cash on Delivery (COD)?
No, we do not offer COD at the moment. All orders must be prepaid using secure payment options available at checkout.
9. What sizes do you offer?
We currently offer sizes from S to XXL. Please check our Size Chart on each product page before placing your order.
10. How can I contact you?
You can reach us by filling out the form on our contact us page or message us on Instagram @heistt.official. We usually reply within 24 hours on business days.